Holmdel Barnes & Noble Reports PIN Pad Tampering

The Route 35 store in the Holmdel Commons is one of 63 sites nationwide that was targeted by a sophisticated criminal operation.

Barnes & Noble announced this morning that several stores, including has detected tampering with their PIN pad devices. 

According to a press release from the company there was only evidence of one PIN pad being tampered with in each of the stores. During the investigation "Barnes & Noble discontinued use of all PIN pads in its nearly 700 stores nationwide," the statement said. 

Federal authorities were also notified of the investigation and they are reportedly now involved as well.

"Barnes & Noble has completed an internal investigation that involved the inspection and validation of every PIN pad in every store," according to the company.

"The tampering, which affected fewer than 1% of PIN pads in Barns & Noble stores, was a sophisticated criminal effort to steal credit card information, debit card information, and debit card PIN numbers from customers who swiped their cards through PIN pads when they made a purchase."

Barnes & Noble added that other parts of the company including purchases on their website, NOOKS and the NOOk app were still secure. "The company is working with banks, payment card brands and issuers to identify accounts that may have been compromised, so banks and issuers can employ enhanced fraud security measures on potentially impacted accounts," according to a statement from the company.

Four stores in New Jersey were affected, in Holmdel, Clifton, Edison and Howell. Customers who have swiped their cards at any of the  affected stores are encouraged to take these steps provided by the company:

Debit Card Users:

  • Change the PIN numbers on their debit cards
  • Review their accounts for unauthorized transactions
  • Notify their banks immediately if they discover any unauthorized purchases or withdrawals

Credit Card Users:

  • Review their statements for any unauthorized transactions
  • Notify their card-issuing banks if they discover any unauthorized purchases or cash advances

For more information visit the company website or call 1-888-471-7809.

DPage October 25, 2012 at 12:03 PM
Do we know the timeframe of when this happened?
Jeff Barr October 25, 2012 at 12:24 PM
How incompetent do you have to be to not notice someone tampering with the pin pads? Or to deploy pin pads that are so easily tampered with? Someone needs to make these companies liable for securing their customer's data, and the credit/debit card companies need to make transactions more secure. There's less credit/debit fraud in Europe because they all use smart cards, unlike the stupid mag stripes we use here.


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